Shipping & Return

Shipping Policy

Please allow 2-3 days for your order to be processed for shipping. Because of the current COVID-19 situation, the orders may take a longer time to prepare. We make every efforts to fulfill orders as quick as possible.

We ship your surprise both domestically and to a select number of international destinations. Shipping times depend on your location and territory. Canada post's delivery standard is 2-7 days for domestic delivery, but they report delays are occurring. International shipping is longer. For information regarding international shipping, please click here.

Returns & Refund Policy

Thanks for purchasing our products at MOMOPOPO.COM.

We offer a full money back guarantee on all purchases made on our website, but under certain conditions. We invite you to read the conditions explained in more detail below, in order to see the condition that applies to your situation, while following the correct procedure.

Our Returns & Refunds Policy gives you 30 days to return or exchange an article purchased online with a valid receipt. You are eligible for a full refund within 30 calendar days of your purchase.

To be eligible for a refund or exchange, all physical products must be packed in the original, unmarked packaging that shipped with the product. If you have any further questions or would like to request a refund, please do not hesitate to contact us.

Refunds (if applicable)

Once you returned article is received and inspected, we will send you an email to notify that we have received your returned article. We will also inform you if you refund has been approved or refused.

If you request is approved, you refund will be processed, and a credit will automatically be applied to your credit card or original payment method within 30 calendar days. If you have paid for the standard delivery of the goods, the cost of standard delivery will also be refunded.

In some cases, only partial refunds are granted (if applicable):

• Products with obvious signs of uses
• Any article that is not in its original condition, is damaged or missing parts for reasons that are not due to our error, and
• Any article refunded more than 14 days after delivery.

Late or missing refunds (if applicable)

If you haven't received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before you refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us at momopopopetluv@gmail.com.